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PHULmonty integrates the following functions to aid in business operations, and CRM:
Order Entry
Account and payment on account management
Order invoices and Account Statements
A real time online Sales Monitor (see sales totals changes as they occur)
Sales reports, by product, customer, and sales representatives
Call Center with issue management and reporting
Product Inventory management
System Administration functions
These functions are implemented using an "open" RDBMS as a data repository giving
the user direct access to the data and database "views" to aid in data analysis,
business, and customer relationship management. The intent of the system as
implemented is to be used by smaller organizations, which have a small number of users.
PHULmonty uses MSAccess for data storage, and view management. Most, if not all of
the "business rules" are implemented as database views (queries), thus allowing a
large amount of system flexibility without application level programming changes. This
is an open and extensible system, with plans to implement purchasing, time and billing,
and other functions. This approach provides the advantages of an open relational
database system with CRM functionality, without the relatively high cost of an Enterprise
level system. Although by up scaling to a more enterprise oriented ODBC compliant
RDBMS, it can be used by larger organizations. Up scaling using other RDBMs can be
accomplished with relatively little effort, and is currently planned, for other implementations.
The demonstration version allows all the implemented functions to be used, and is only limited to the time you may use the program, after the demonstration period you must obtain a full license. |
